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Fraud Investigator - Accidental Damage

MERJE
Posted 16 hours ago, valid for 20 days
Location

Manchester, Greater Manchester M24WU, England

Salary

£25,000 - £29,000 per annum

Contract type

Full Time

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Sonic Summary

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  • MERJE is seeking a Fraud Investigator for a leading insurance business in Manchester, offering a salary between £25,000 and £29,000.
  • This role involves managing suspected accidental damage claims and conducting thorough investigations to prevent fraud.
  • Candidates should have a proven track record in managing caseloads and a strong understanding of the motor insurance industry.
  • The position requires excellent analytical, problem-solving, and communication skills, along with a self-motivated and proactive approach.
  • A minimum of one year of relevant experience is preferred for this hybrid role, which allows for one day per week in the office.

MERJE is currently looking to recruit a Fraud Investigator for our client, a leading insurance business. This role offers an exciting opportunity to protect the business and customers from fraud in a fast-paced, dynamic environment.

£25,000-£29,000

Location: Manchester. Hybrid working available with 1 day per week in the office.

The Company

This award-winning insurance and technology group delivers market-leading motor insurance, underwriting, distribution, finance, technology, and legal services. With a focus on innovation and growth, the company offers a flexible work environment and numerous opportunities for career development.

The Role

As a Fraud Investigator - Accidental Damage, you'll manage a portfolio of suspected organised/opportunistic accidental damage claims, conduct interviews, and collaborate with internal and external stakeholders to evaluate evidence and make informed decisions.

Key Responsibilities of the Fraud Investigator - Accidental Damage:
  • Conduct thorough investigations of suspected fraudulent Accidental Damage claims
  • Perform telephone interviews with customers and engage with external suppliers
  • Utilise various databases and liaise with law enforcement agencies
  • Assess evidence including intelligence, Police reports, and engineering evidence
  • Meet agreed fraud KPIs and targets while ensuring compliance with company procedures
Required knowledge and experience for the Fraud Investigator - Accidental Damage role:
  • Proven track record of managing a caseload with adherence to SLAs
  • Strong understanding of FCA, Consumer Duty, and FOS
  • Good understanding of the motor insurance industry
  • Excellent analytical, problem-solving, and communication skills
  • Self-motivated with a proactive approach and ability to work in a team

 

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