Rents and Service Charge Accountant

Finance Assistant - Rents and Service Charge will be responsible for managing income and payments in accordance with housing contracts and ensures accurate recording and reporting of income management data and is a point of contact for customers and stakeholders.

This will involve providing reports on service charge performance, housing contracts payment and rent review process towards meeting the operational objectives of the housing services department.

Responsibilities - Finance Assistant Rents and Service Charges will :

• Be responsible for maintaining service charge income and expenditure data and to respond to queries on rent and service charges from customers and stakeholders.
• Be responsible for liaising and supporting the housing team, Finance, and other colleagues in providing support in service charge review, setting, and annual reviews for the internal and external audit and governance of service charge management.
• Maintain the journal record for all rental housing benefit overpayments and service charge refunds and to ensure the maintenance of rent and service charge accounts.
• Be responsible for the monitoring, authorisation and chasing of invoices for service charges and ensuring the collection and repayment to support providers.
• Check rent refunds requested by the Income Officers.
• Opening and Closing of Rent Accounts.
• Process relevant accruals and prepayments to ensure expenditure is correctly reflected in the correct year.

• Support the Rents and Service Charge Accountant with the setting of rents and service charges.
• Work with Mencap and other providers to administer the rent review and annual service charge review process for all services managed by them and maintain internal money transfer accounts.
• Support budget meetings with the Housing Team related to Rents and Service charges and fully understanding under and over recovery.
• Assist in budget setting for Rents and Service Charges.
• Responsible for all accounts payable matters and to liaise with the GLH finance team.
• Responsible for responding to queries from customers and stakeholders regarding invoice queries for utilities bills, landlord payments and development invoices and items credited and debited in the bank.
• To provide support to the income officers with tenant queries on issues relating to their tenancy, including rent payment, terms of tenancy, and housing benefit queries.

• Responsible for liaising with housing team colleagues in relation to service charge deficit/surplus to ensure appropriate action is undertaken
• To provide reports on service charge performance to management.
• To support any other ad hoc tasks and duties as and when required for the development of the Finance Team.

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