Service Operations Advisor (Employer)

Service Operations Advisor (Employer)

Location: Hybrid working- home and our office at Universal Square, Manchester

Working pattern: Full Time

Contract Type: Permanent

Number of roles: Multiple

Grade: K2

Salary: £23,400 per annum

We are looking for a Service Operations Advisor (Employer) to join our team.

As the voice of Kaplan, you will be part of a team who build and maintain strong relationships with clients, offering support and guidance throughout their students’ journeys.

This is an excellent opportunity for a Customer Service Advisor or a Graduate who is looking to expand their skills and build their career with an industry leader.

This is a hybrid role (60% office based, and 40% home based). Please note that this role is on a rotational shift pattern working between the hours of 8.30am and 5.30pm. Monday-Friday.

What you’ll bring to the role

• Client focused experience

• Strong communication skills

• Experience of working in a dynamic & evolving environment

• Target & results driven

• Ability to build rapport

• Attention to detail

• Comfortable taking accountability

• Tenacity to resolve issues as they arise

• Strong team player

• Knowledge of industry is desirable

What we do

Kaplan Professional is a leading provider of apprenticeships, accountancy/tax/finance & banking courses, and professional assessments. For almost 80 years, we've helped shape the development and careers of finance professionals.

We are part of the Kaplan group, one of the world’s largest and most diverse education and assessment providers. We operate in over 30 countries and maintain relationships and partnerships with more than 1,000 school districts, colleges and universities, professional bodies and over 10,000 businesses. Our vast breadth and scope in terms of both capabilities and assets sets us apart.

What we believe in

Our goal is for Kaplan to be a great place to work where everybody can succeed, so we truly live and breathe our values: act with integrity, grow knowledge, empower & support, create opportunity, and drive results together.

Kaplan is a global organisation whose mission is rooted in providing equal access to education and opportunities for advancement to people of all backgrounds. We believe diversity, equity and inclusion - of culture, experiences, and perspectives - are paramount to creating success and opportunity in an ever-changing world. As an educator, partner and employer, Kaplan is committed to promoting an equitable world in which diverse talent can develop, advance and thrive.

Our values

We live, breathe and celebrate our values - they drive what we believe in, how we behave and guide us in creating a culture of success.

• Act with integrity

• Empower and support

• Create opportunity

• Grow knowledge

• Drive results together

What we offer

As well as a competitive salary, transparent pay structures, hybrid/home working where possible, and paths for career progression, we offer a comprehensive benefits package that includes:

• 28 days annual leave + option to purchase more

• Season ticket loan and cycle to work scheme

• Big discounts on Kaplan courses for you and your family

• Private medical, income protection, and life insurance

• 24/7 confidential helpline providing counselling and other support services

• Company pension contributions

• Maternity, Adoption, Shared Parental and Paternity/Partner pay which is well above statutory levels

How to apply

Please apply with a CV and cover letter; detailing how you meet the requirements set out in the job description. Please note, the vacancy will be closed when we have received a suitable volume of applications. We would encourage you to apply at the earliest.

Shortlisted applicants will be asked to take part in a short telephone discussion and, following this, suitability will be assessed for an interview which may be at our Manchester-based office.

Additional Application Information

Kaplan is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment.

This role involves working with learners who are under 18 years old and is exempt from the Rehabilitation of Offenders Act 1974. Recruitment checks are undertaken in accordance with our background checking policy. Successful applicants will be required to undertake an Enhanced Disclosure (including children’s barred list) via the Disclosure and Barring Service (DBS) check to confirm their suitability to work with children and young people. In addition to the DBS check, for roles that include teaching or coaching, a Prohibition from Teaching Check will be completed through the Teaching Regulation Agency.

Please be aware that it is an offence to apply for this role if you are barred from engaging in regulated activity relevant to children.

Equality, Diversity, and Inclusion

We believe equality, diversity, and inclusion - of culture, experiences, and perspectives - are paramount to creating success and opportunity in an ever-changing world. As an educator, partner, and employer, we are committed to promoting a world in which diverse talent can equally develop, advance and thrive. This includes making sure people with disabilities are given the opportunity to bring their best.

We're dedicated to making Kaplan a great place to work where everyone can succeed, and we proudly participate in the Disability Confident scheme. We are committed to interviewing applicants with disabilities who meet the minimum criteria for the role as found in the "What you’ll bring to the role " section of the job description. Details of how to request your application be considered under the Disability Confident scheme will be shared with all applicants upon submission of an application.

Furthermore, all applicants invited to attend interview will be given information on how to request reasonable adjustments to attend.