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- To assist in setting up course/material products on relevant systems, working closely with key stakeholders to ensure agreed deadlines are met.
- To process any changes to capacity, location or date of courses, as well as any cancellations, ensuring such changes are communicated to relevant parts of the business.
- To answer queries both by MS Teams calls and emails from internal staff.
- To maintain accurate records of all correspondence in regards to set up, ensuring there is a clear and consistent timeline and documented evidence of actions and communications.
- To follow compliant procedures at all times
- To assist in any data gathering/manipulation activity as required to support the successful setting up of course/material products.
- To work with other Operational Teams to build data in systems
- To deal with queries, issues and other ad-hoc duties relating to Product Setup.
- To be able to trouble shoot issues and investigate system behaviours
- To assist with various upskilling tasks for new starters
- To perform any other reasonable duties as instructed by the Product Setup Manager
- Well organised and self-disciplined with the ability to prioritise under pressure – sometimes to short deadlines.
- Able to build good working relationships across all levels.
- Able to work in a team and independently.
- Accuracy and attention to detail.Â
- Strong communication skills, both verbal and written.
- Computer literate.
- Systems/database experience.
