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Internal Sales Account Manager - Retentions - Customer Accounts - Manage a team of 17 Junior / Senior Account Managers for a market leading business solution.Office based in Manchester - B2B Sales - Business Service / Solution Negotiable Basic Salary PLUS Amazing achievable BONUS structure and incredible benefits. Mon - Fri, 8.45 - 5.15 office hours. Key skillset required people management, coaching and development, data analysis, reporting, customer service, resilience, problem solving. Sarah @ Duval is recruiting this exciting Manchester based role!This is a role for a strong man-manager who can coach and nurture a team, who has a passion for data and figures. Analyse accounts and revenue, crunch the data, understand the figures and provide a monthly report to the leadership team.
Wonderful opportunity in a fast-paced environment, be the right hand person to the Director - develop your team of Account Managers, analyse the data, provide the reports. The Role:
- Manage, coach, mentor and motivate your team, give them the support they need to perform their very best
- Provide clear individual targets
- Conduct 3-5 quality checks and coaching sessions per person on each core process weekly to ensure a timely renewal process
- Ensuring all work in the Team is carried out within the relevant SLAs
- Bring any training and development needs to the attention of the Director
- Conduct bi-weekly one-to-ones with the team to ensure they are fully supported, updates and monitored
- Support with client meetings if requested, help achieve business goals
- Problem solve and successfully overcome client retention challenges
- Drive upgrades and upsell opportunities throughout team.
Fantastic team management role for someone passionate about data and people. Applications to Sarah at Duval!
