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- Ensuring the accurate and timely delivery of Accounts Payable services, including analysing daily KPI’s.
- Escalating issues and queries, if necessary, to management.
- Supporting any outsource provider to achieve and exceed KPI expectations whilst working within the agreed SLA’s.
- Perform Root Cause Analysis of complex issues to drive improvement and issue resolution in the end-to-end AP Process flow.
- Identifying potential process improvements to increase efficiency.
- Creating Standard Operating Procedures (SOP’s) and Work Instructions (WI’s) for the team
- Being the first point of contact to the business,and any third-party service providersÂ
- Educating suppliers, business users to aid reduction in exceptions and demand on query management.
- Co-ordinating and delivering training sessions and/or materials to TC’s and the business.
- Building successful business relationships at all levels (particularly in Finance and with TC’s) to encourage efficiency and understanding.
- Managing and prioritising daily workload to ensure deadlines are met/exceeded for all activities.
- Providing excellent customer relations, written and verbal to Supplier and the business
- Working internally to maintain compliance/guidance rules and applicable legislations
- This opportunity will suit someone who has at least 2 years’ experience in end to end APÂ
- GCSE Maths and English
- IT literate, able to use Microsoft Office, Excel etc.
- Confident and professional manner
- Team player and approachable
- Numerical skills
- Excellent verbal and written communication skills