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We're ready to welcome you onboard this Luxury River and Ocean cruise team! Are you passionate about Cruise, enthusiastic and have excellent customer service skills? If so, we have the perfect role for you! We are recruiting for Cruise Sales & Operations Consultants to join a vibrant, fast paced, and successful Travel Company. Working on a hybrid basis from their office in city centre Manchester, you will be helping customers with reservations and general enquiries, as well as promoting and selling fantastic products! It's an exciting time to join the cruise industry with a competitive basic up to 23,400k pa DOE, great sociable hours and uncapped earnings potential.
What you will be doing:
* Acting as the first point of contact for guests and travel agents, by phone and email
* Booking fantastic cruises and tours with guests and travel agents over the phone, as well as adding holiday extras such as cabin upgrades
* Answering questions and queries from guests and travel agents, giving advice tailored to guest needs
* Dealing with guest complaints by phone and email, resolving as quickly as possible
* Monitoring email Inboxes, liaising with guests, travel agents and suppliers where relevant and with other departments within the organisation
* Dealing with on tour emergencies
* Liaising with guests/agents advising of any changes to existing bookings.
* Achieving set objectives and targets for both brands
* Attending regular in-house and external product training events to ensure excellent product knowledge
EXPERIENCE REQUIRED:
As the successful candidate, you will have an excellent telephone manner, be a confident communicator and have a positive and hard-working work ethic. Previous sales and customer service experience is required within this fast-paced environment, along with the motivation and drive to want to learn about the destinations sold. You will have the satisfaction of booking customers onto fabulous sailings, upselling products but most importantly providing a fantastic service from the start of an enquiry right up until a booking has been made.
* Good working knowledge of Sabre or a GDS system (Preferred)
* Previous travel sales experience required
* Previous experience using a reservations/administration system
* Working knowledge of Microsoft applications
THE PACKAGE:
Training and development is something focused on; you will receive full product training including our services and systems to help you achieve the best in the role. This is a full-time role, working 38 hours a week, Monday to Friday 9:00am - 5:30pm. Weekend working will also be required on a rota basis. Salary is very much dependent on experience/negotiable up to 23,400k, but there is earnings potential on top of your basic salary. In addition to this they offer plenty of other company benefits: including discounts on travel too.
Interested?
Please follow the instructions to apply, attaching your CV. For further enquiries, please contact Gemma on (phone number removed) (url removed)
