Facilities Helpdesk Administrator

Our ideal Facilities Helpdesk Administrator will need to have:

• Good communication skills and numerology skills.
• Good organisation skills when dealing with a busy inbox and high influx of jobs.
• Ability to make quick thinking decisions and to handle multiple tasks in a fast-paced environment.
• Good time management skills and an understanding of SLA requirements to ensure priority jobs are dealt with urgently.
• Computer literate with knowledge of Word/Excel and other Microsoft packages.
• Client Facing skills including good customer service over the phone and via email.
• Facilities Management knowledge or experience in a similar environment.
• Good attention to detail.
• Experience in raising purchase orders.
• Understanding of Health & Safety Legislation and compliance requirements.
• Ambitious with good work ethic and is open to learning new skills.
• Some knowledge or experience of working with CAFM systems.
• Experience in coordinating specialist sub-contractor and engineering visits.

• Support Engineers and Contract Managers in day-to-day requirements.
• Raising of purchase orders for material goods and subcontractor works.
• To liaise with the client team on a regular basis to ensure a proactive support of their requirements.
• To liaise with the rest of the Helpdesk Team and support where required.
• To monitor the progress of reactive callouts ensuring compliance and any follow up works are picked up and delegated to correct department.
• To assist in managing any sub-contractor visits.
• Convey and display the Company core values of respect, trust, communication, care and commitment.
• Understand job sheets and where remedial works would be required then close open jobs accordingly.
• To continually monitor and develop the local administration processes and procedures.