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Role: Contact Centre ManagerLocation: DentonSalary: £34k
My client, a specialist in recovering outstanding parking charges, is searching for a Contact Centre Manager. This is a rapidly growing organization, who offer great opportunities for career development, with excellent staff retention and a commitment to continuous improvement. This is a full time, permanent position (37.5 hours per week), with the company offering pension, life assurance, and 28 days of annual leave (including bank holidays)
Roles & Responsibilities: • Manage and lead a team of collectors, setting and monitoring daily/weekly/monthly revenue targets.• Ensure performance meets targets through coaching, 1-2-1 sessions, and feedback.• Oversee contact centre performance, ensuring SLAs and KPIs are met, and calls exceed customer expectations.• Address performance issues, attendance, and operational challenges using data insights.• Support recruitment, process improvements, and manage technical issues with IT.• Maintain compliance with relevant policies and regulations.• Work with other departments to resolve HR, IT, or enforcement issues and assist in departmental changes as needed.
Please note, recent previous experience working as a contact centre manager is essential to be considered for this position. A DBS and CCJ check are required for successful candidates.
If this sounds like the role for you, please apply for immediate consideration.
