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Job Title:
Customer Service Manager
Salary:
Competitive (DOE)
Location:
Newton Heath, Greater Manchester
Hours:
08:30am - 17:30pm (Monday to Friday)
Do you have a genuine passion for customer support and providing a great service to all customers? Are you looking for a new challenge within a successful and growing business? The Recruitment Co. are supporting one of our key clients based in Greater Manchester and this could be the perfect opportunity for you!
Job Responsibilities:
- Overseeing the customer services team of 2/3 people - include processing of sales orders, processing of collections, planning of internal logistics' alongside managing third party haulage suppliers,
- Cover all roles of the customer service department which include both inbound and outbound material
- Training and managing Customer Service Assistants
- On-boarding and training new employees
- Setting customer satisfaction targets and working with the team to meet targets consistently
- Interacting with customers daily by answering their questions and dealing with all queries in a timely manner
- Establishing customer service policies and procedures
- Communicating with sales to understand the customers' requirements and ensuring that is clearly understood by both operations and customer service.
- General office management such as housekeeping, upholding office practices and dealing with day to day issues such as phone system and IT
The Person:
- Experience of working within a management position and overseeing a team
- A desire to work in a customer driven environment
- Ability to build key relationships - with colleagues and clients / customers
- Experience of managing team performance
- Comfortable providing training sessions
- Excellent communicator
- Driven and motivated
- Strong organisation and time management skills
Please note that The Recruitment Co. are an equal opportunities employer
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