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Customer Experience Lead at Reed Screening
Join Reed Specialist Recruitment and contribute to the success of Reed Screening, a leader in outsourced screening services. We are looking for a Customer Experience Lead to ensure our Candidates and Clients have the best possible experience.
Key Responsibilities:
- Act as the 'voice of the Customer' to drive improvements.
- Monitor and measure customer satisfaction, addressing any concerns.
- Collaborate with internal teams to meet Client needs.
- Build strong relationships with Clients and understand their business drivers.
- Collect and share feedback to enhance services.
- Identify process improvements and reduce time to hire.
- Manage customer-based risks and implement preventative actions.
- Contribute to value-add programs for Clients.
- Identify growth opportunities for Reed Screening.
- Be a Brand Ambassador for Reed Screening.
Benefits:
- Clear Career Development Frameworks with regular promotions and salary increases.
- Paid sabbaticals for long service at 5, 10, 15, 20 years, and beyond.
- Award-winning incentive schemes with chances to win luxury cars, dream holidays, and tech bundles annually.
- Flexible and hybrid working environment promoting work-life balance.
- Various learning and development programs and courses.
- Supportive and inclusive culture valuing diversity and equality.
Requirements:
- Strong communication and relationship-building skills.
- Proactive and accountable approach.
- Willingness to travel as needed.
