Credit Controller

Credit Controller

Job Type: Full Time, Permanent

Location: Manchester/Hybrid

Working Hours: 37.5 per week, Monday to Friday, on a hybrid basis of 2 days office/3 days home

Salary: Competitive, plus excellent benefits

Benefits

• A competitive salary based on your level of experience & qualifications.
• Contributory Company Pension.
• Life assurance x 4 annual basic salary.
• 25 days holiday with purchase/buy back scheme.
• 2 x CSR volunteer days.
• Medicash Health Plan.
• An extensive employee assistance programme to support your well-being, including 24/7 private GP access.
• Various discounts on lifestyle benefits, such as retail and homewares, via our ‘AdvoPerks’ scheme.
• An inclusive and people centric place to work, a comfortable and professional working environment and plenty of support to develop your career.

About us

Woodgate & Clark has been providing a loss adjusting service to the UK insurance market for over 40 years and, since 2015, has been part of the Van Ameyde Group, Europe’s market leader in international claims management.

At Woodgate & Clark, we pride ourselves on our superior technical expertise and the quality of the service that we provide to our clients, whilst enjoying one of the highest ratios of qualified personnel in the profession.

The Vacancy – Credit Controller:

Due to continued business growth, we’re created a new role for an experienced Credit Controller. This role offers the opportunity to take ownership and responsibility for the debt management of Woodgate & Clark Repair Network, known as Quadrassist.

The Credit Controller will be part of the Finance team and will report to the Director of Finance, so you’ll also have dedicated support available to you from day one. Additionally, you’ll be working closely with the Client Manager and Adjusters to understand our client relationships and to agree the best approach to debt recovery.

This will be on a hybrid basis, working from home 3 days per week, with the remaining 2 office based in central Manchester.

What you’ll be doing

• Help define clear credit control process for all income streams within the Woodgate and Clark Group.
• Assess the current debt position and target your efforts accordingly.
• Communicate and embed the new process within the business.
• Compile a watch list, act and escalate to our Management and Loss Adjusters as necessary.
• Manage data across several systems.
• Prepare statements and reports for insurers and internal management.
• Respond to client enquiries.
• Liaise with customers, adjusters and secretaries.
• Resolve account queries and manage debt recovery.
• Maintain positive working relationships.
• Assist with Cashflow management.
• Support our business transition projects with new claims software integration.
• Always uphold Woodgate & Clark Limited Code of Business Conduct and Values.

About you

Our ideal applicant will come from an insurance or Loss Adjusting background, however candidates from a similar industry such as financial services and who are experienced in managing business to business relationships with debt recovery are welcome to apply.

Your role will involve working with spreadsheets as well as our own inhouse systems, so candidates must be experienced with Excel and confirmable working to at an intermediate level with data, formulas, and production of management information reporting.

You’ll need to demonstrate and excellent track record in debt recovery, in conjunction with defining the best approach and process, to ensure our client relationships remain positive and customer centric. AAT, Chartered Institute of Credit Management or similar qualifications would be advantageous.

You’ll also have/will be:

• Intermediate to Advanced debt recovery success experience.
• Excellent communication and negotiation skills – verbal and written.
• Process and IT efficient in using multiple systems.
• Experience of compiling meaningful reports and MI, ideally in a ‘one document’ format.
• Confidence and persistence in equal measure and balance, being mindful of client relationships.
• Measured and calm under pressure.
• Exceptional numeracy skills.
• Continuous improvement and positive ‘can do’ mindset.
• Gains respect quickly, works well as part of a team with ability also to work on own initiative.
• Attention to detail.
• Self-motivated, logical, and organised.
• A flexible approach to problem solving.

Woodgate & Clark operates as an equal opportunities employer and we welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, colour, ethnic origin, nationality, religion or beliefs, age, politic opinions or trade union membership.

Woodgate & Clark uses a third party to undertake a number of checks (Pre-Employment Screening). Any offer of employment made by Van Ameyde UK would be conditional upon receiving a satisfactory reference, identity checks and DBS check.