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Join a fast-growing insurance company and play a key role in delivering exceptional customer service!
We’re looking for a Complaints Handler to manage escalated customer complaints, investigate thoroughly, and resolve issues with efficiency and care. If you’re detail-oriented, solutions-focused, and thrive in a fast-paced environment, this is the opportunity for you.
The Complaints Handler Responsibilities:
- Record and manage complaints, ensuring timely resolutions.
- Investigate complaints thoroughly, liaising with internal teams and partners.
- Provide clear, well-crafted written responses and updates to customers.
- Ensure compliance with FCA regulations and internal policies.
- Collaborate with the Compliance Team on monitoring activities.
Our Ideal Complaints Handler:
- Previous experience in customer service within financial services; complaint handling experience is a big plus!
- Strong attention to detail, excellent communication skills, and a proactive work ethic.
- Ability to work under pressure and meet tight deadlines.
- Proficiency in Microsoft Office (Word, Excel, PowerPoint).
Benefits of the Complaints Handler:
- Competitive salary and benefits package.
- Company pension contributions
- Health Insurance after passing probation
- Insurance Qualification support
- 26 days holiday which increases with length of service
- Free on-site gym facilities
- Discounts platform for local restaurants and more
- Central Manchester location with great transport links.
Ready to take the leap?
If you’re looking for an exciting opportunity as a Complaints Handler in Manchester within insurance, don’t delay and apply today!
For further information please contact one of our specialist consultants and quote job reference NJR15361
