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Your new companyLarge financial service company in Manchester.Your new roleYou will be handling calls from customers, dealing with a variety of queries in regards to their account and actioning accordingly. This will mainly be inbound calls from existing customers looking to update, amend policies or make payments. You will also need to make calls to customers who have missed payments, understand their situation and collect payments where suitable in line with regulations. You will have access to confidential information and will need to ensure you are working in line with data protection and company policies.You will need to cross-check customer details making sure files are kept updated and accurate, chasing for missing information or inconsistencies. What you'll need to succeedYou will need previous customer service experience in a telephony based role and be customer driven. You will need to show experience in going above and beyond for customers and have excellent communication skills and a professional manner. It is crucial you have PC literacy and excellent attention to detail. Due to the nature of the role you will need to be flexible to assist with other teams in peak periods and be used to handling high volumes of calls.What you'll get in returnPermanent jobFull time hours on a rotational shift pattern basis, Monday-Friday 9am till 5:15pm and a 1 in 4 weekends.Full training program and continual support After training hybrid working is offeredCompetitive salary and benefit packageOffices based in vibrant area of Manchester city centreTeam incentives and activitiesWhat you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but are looking for a new position, please contact us for a confidential discussion on your career.
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