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Customer Service Administrator, Irlam - £24,000 - £27,000 (depending on experience) + 10 % Annual Bonus + Enhanced Pension + International Market + Growing Company + Career Progression!
The Company
Our client is a manufacturer of precision components to a variety of industries worldwide. They are an established global leader in the technical marketplace, offering more than 100,000 state-of-the-art products used for measurement and process control across many industries. Due to continued growth, they are looking for a Customer Service Administrator to the team based in Irlam, Manchester.
The Role
Working Mon-Friday 8.30am-5pm (Flexible hours), the Customer Service Administrator will work to drive efficient deliveries by managing internal processes to support customer requirements.
The main responsibilities for the Customer Service Administrator will include:
- Manage all incoming customer interactions via phone/email.
- Liaise with sales engineering team as required to provide a professional response to incoming product queries.
- Advising customers of any delays or issues with their orders
- Arrange returns with domestic and international freight forwarders
- Build sustainable relationships and trust with customer through open and interactive communication.
- Maintain customer information & interactions using and accurately log complaints into the CRM & ERP systems.
- Explore all aspects of the customers complaint, establish and understand the root cause
- Deal with carriers regarding issues with delivery
What We Are Looking For
The Customer Service Administrator will have a strong background in administration, ideally within an international manufacturing business.
You should be/have:
- Competent in the use of IT systems such as email, Microsoft Office (primarily Excel), ERP and CRM.
- At least 3 years expereince in a similar role
- Work effectively as an individual and as part of a team.
- Willingness to go that 'extra mile’ to deliver overall customer satisfaction.
- To provide cover where necessary with any administration functions - Expedite, customer service, purchasing.
- Ability to organise and prioritise tasks.
- Simple analysis of performance to show trends: reasons for returns/ free of charge replacements.
- Able to work across nationalities and geographies, ensuring the voice of customer is respected.
- Good communication skills, both verbal and written, with the ability to project a professional image.
What is On Offer
The Customer Service Administrator will receive a competitive basic salary of between £24,000 to £27,000 dependent on experience. In addition, you will receive the following benefits:
- 10% Annual bonus.
- 32 days holiday (including bank hols).
- Enhanced Company pension.
- Share save scheme.
- Progression opportunities in a growing business.
- Free Parking
