Customer Service Administrator

Customer Service Administrator - £25,000 - £27,500 + 10 % Annual Bonus + Enhanced Pension + International Market + Growing Company + Career Progression!

The Company

Do you want to work for a market leading business with a global presence? If so, the Customer Service Administrator role could be for you!

Our client is a manufacturer of precision components to a variety of industries worldwide. They are an established global leader in the technical marketplace, offering more than 100,000 state-of-the-art products used for measurement and process control across many industries. Due to continued growth, they are looking to add a Customer Service Administrator to the team in Irlam, Manchester.

The Role

Working Mon-Friday 8.30am-5pm (Flexible hours), the Customer Service Administrator will work to drive efficient deliveries by managing internal processes to support customer requirements.

The main responsibilities will include:

• Resolve customer queries via telephone and email in a pleasant and effective manner.
• Liaise with other departments to find alternative products and solutions to customer queries.
• Maintain contact with vendors and shipping services to ensure deliveries are arriving on time.
• Inter-company communication to track deliveries from other facilities.
• Notify customers in a timely manner if deliveries are going to be late.
• Arrange collections and deliveries with domestic and international freight forwarders.(when required)
• Analyse supplier performance and source alternative vendors (if required)
• Support Internal Customers such as: Customer Service, Sales, Accounts, International Subs, etc.
• Create purchase orders for customer orders and for direct and indirect materials (When required)
• Dealing with 3PL partner & warehouse with any product/administration related queries
• Expediting customer orders with internal and external supply centres.
• Providing copies of missing commercial invoices for carriers.
• Arranging export paperwork with the Chamber of Commerce when required.
• Dealing with carriers regarding problems with deliveries.
• Dealing with Customer/Export questionnaires to release orders for shipment.
• Dealing with customer queries in the post sales environment
• Arranging returns to vendors and our US facilities (when required)
• Provide key customers with weekly reports on order statuses

What We Are Looking For

The Customer Service Administrator will have a strong background in order processing, ideally within an international manufacturing business.

You should be/have:

• Competent in the use of IT systems such as email, Microsoft Office (primarily Excel), ERP and CRM.
• Experience of working within a manufacturing environment and processing orders with current customers.
• Experience of working with logistics/carriers would be beneficial but not essential
• Experience in a similar customer service role
• Work effectively as an individual and as part of a team.
• Willingness to go that 'extramile’ to deliver overall customer satisfaction.
• Experience of dealing with customer complaints
• Able to work across nationalities and geographies, ensuring the voice of customer is respected.
• Good communication skills, both verbal and written, with the ability to project a professional image.

What is On Offer

The Customer Service Administrator will receive a competitive basic salary of between £25,000 to £27,500 dependent on experience. In addition, you will receive the following benefits:

• 10% Annual bonus.
• 32 days holiday (including bank hols).
• Enhanced Company pension.
• Share save scheme.
• Progression opportunities in a growing business.
• Free Parking
• Performance bonus
• Yearly bonus

If this role is of interest, Please apply!