A well-established British retail brand, known for its high-quality fashion, homeware, and accessories is looking for a Hebrew-speaking Customer Service Advisor to join the team in Manchester. Along with a salary of £30,026.88 per annum, you will also receive hybrid working (1-day per week from home) and fully structured onsite training. This role offers an excellent opportunity for candidates looking to grow their career in a multinational company while utilising their language skills in a professional setting. You will be responsible for assisting customers, resolving inquiries, and ensuring a seamless experience. If you thrive in a fast-paced environment and are passionate about delivering outstanding service, this is the perfect opportunity for you. As Customer Service Advisor, your responsibilities will include:

Providing a top-tier service via inbound/outbound calls, emails, and live chat
Assisting with enquiries, including account issues and order tracking
Building trust and establishing a strong rapport
Actively listening to understand needs and provide effective solutions
Solving problems efficiently while ensuring high levels of satisfaction
Focussing purely on service—no sales targets involved

We’re looking for a Customer Service Advisor with:

Previous experience in customer service, ideally in a contact centre or customer-facing role
Fluent in both Hebrew and English (spoken and written)
Strong communication and problem-solving skills
A team player with a positive attitude and a passion for helping others
Strong literacy and numeracy skills
Comfortable working in a fast-paced environment
Eligibility to work in the UK. Sponsorship is not available for this role

Shifts Available:

Monday to Thursday 6am – 2pm & Sunday 7am – 3pm (36 hours per week)
Monday to Thursday 11am – 7pm & Sunday 10am – 6pm (36 hours per week)
Training: Monday 24th February 2025 – Friday 7th March 2025 (Monday to Friday, 8am – 4pm, onsite)

If you are a customer-focused professional with fluent Hebrew language skills and the right to work in the UK, we want to hear from you! To apply for this role as Hebrew-speaking Customer Service Advisor, please click apply online and upload an updated copy of your CV.Candidate Source Ltd is an advertising agency. Once you have submitted your application it will be passed to the third party Recruiter who is responsible for processing your application. This will include holding and sharing your personal data, our legal basis for this is legitimate interest subject to your declared interest in a job. Our privacy policy can be found on our website and we can be contacted to confirm who your application has been forwarded to.

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