Customer Service Advisor

Copperfield Recruitment Ltd

Posted 7 hours ago, valid for 16 days

Manchester, Greater Manchester M17 1DJ, England

Part Time

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Sonic Summary

The position is for a Customer Service Advisor/Helpdesk in the games industry, located in Manchester, offering a pay rate of £12.75 per hour.
This is a temporary role with the potential to become permanent, requiring candidates to have prior experience in telephone-based customer service.
Key responsibilities include acting as the first point of contact for fault reporting, logging issues, and ensuring effective communication with clients and senior team members.
The role involves maintaining client SLA agreements and making outgoing calls for updates, with a shift pattern of 4 days on and 4 days off.
Candidates should possess strong communication skills, computer literacy, and the ability to work independently, with full training provided.

Customer Service Advisor/Helpdesk Games Industry, based in Manchester £12.75phThis is initially a temporary role with a view to going permanent.The main duties of this role are to act as the first point of contact for fault reporting and fault resolution so as to restore service as quickly as possible. Overall responsibilities and accountabilities include answering service calls, logging faults onto the database in a timely manner and communicating any problems to senior team members. This role also involves effective customer complaint escalation and ensuring the customer is communicated to within specified timeframes with progress updates.Key Responsibilities

To work as part of a Customer Services Team, answering our business clients` calls and logging them onto thet System..
To take responsibility for all first line calls assigned, and follow them through to resolution.
To maintain clients SLA agreements with Customers.
To liaise with other members of the team and communicate issues and escalations to Senior Team Members.
To make outgoing courtesy calls regarding any new software updates and installations etc., as and when required.
To liaise with I.T. and other Departments when necessary, to resolve customer queries.

Qualifications

Strong written and verbal communication skills
Computer literacy ideally proficient using Microsoft Office
Ability to work on own initiative with minimal supervision.
Previous experience of telephone based customer service would be advantageous

Full training will be provided.Shift pattern is 4 days on and 4 days off. Start time is either 07:30 or 8am for the 7pm finish or 11am for the 22:30 finish.Unfortunately due to the volume of applications we receive, if Copperfield Recruitment Ltd has not contacted you within five days of your application then please assume you have been unsuccessful on this occasion. Please note that by applying for this vacancy you accept Copperfield Recruitment Ltd’s Privacy Policy and GDPR Policy which can be found at our website and therefore give us consent to contact you.Copperfield Recruitment Ltd are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.

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