Customer Service Advisor

We are looking for a Customer Service Advisor to join our dynamic team. This role is ideal for someone with strong communication skills, a passion for customer satisfaction, and experience in a manufacturing or commercial setting. You will be the first point of contact for customers, handling inquiries, resolving issues, and ensuring a seamless customer experience.

• Handle customer inquiries and complaints professionally via phone, email, and chat.

• Build and maintain strong customer relationships, ensuring high satisfaction.

• Provide product and service information while identifying customer needs.

• Process orders, returns, and warranty claims efficiently.

• Work closely with internal teams to resolve customer issues and provide solutions.

• Maintain accurate records of customer interactions using CRM systems.

• Use Excel and reporting tools to track customer interactions and trends.

• Ensure compliance with company policies and service standards.

• Work one Saturday per month on a rotating schedule.

• Previous experience in a customer service role, ideally in manufacturing or a commercial setting.

• Strong call-handling skills and the confidence to manage customer queries effectively.

• Ability to build rapport quickly and maintain positive relationships.

• Good working knowledge of Microsoft Excel and ability to create reports.

• Highly organized with the ability to prioritize multiple tasks efficiently.

• A proactive problem-solver with strong attention to detail.

• Ability to work both independently and as part of a team.

• Experience using CRM systems for customer interactions.

• Strong written communication skills for email correspondence.

• Understanding of order processing and logistics in a commercial environment.

• Enhanced pension scheme for long-term financial security.

• Private health scheme to support your well-being.

• Employee discount scheme on products and services.

• Annual pay reviews and profit-related pay to reward your contributions.

• Unlock your potential through training and growth opportunities.

If you are a customer-focused professional looking for a rewarding role with excellent benefits, apply today!