Customer Service Advisor

Customer Service Advisor

Location: Manchester, HybridSalary: £24K plus excellent benefits

***Interviewing in January, apply now to be considered - these roles are popular so don't miss out!!!***

At Nobul, we are thrilled to collaborate with a renowned company beloved by many, offering you a fantastic opportunity to join their B2B Customer Service team.

Whether you're discovering a new path or building on your current one, our reputable, global client offers a supportive, fun, and social team environment. Join us and make a meaningful impact on people's lives while enjoying great benefits and opportunities for career growth.

Benefits

• Progression: Excellent progression opportunities
• Annual Leave: 25 days’ holiday, increasing with length of service, with the option to buy or sell additional days
• Health Coverage:private health insurance
• Pension and Insurance: Enhanced pension plan with up to 12% employer contributions and life insurance
• Additional Perks: Various other benefits and online discounts
• Convenience: Free local parking and access to a season ticket loan for public transport

Role Overview

As a Customer Service Advisor, you will focus on medical insurance for corporate accounts, liaising with group secretaries, brokers, and account managers both internally and externally. Your responsibilities will include:

• Managing queries related to eligibility, policy onboarding, renewals, changes, lapsing, invoices, and complaints
• Providing technical and administrative support for our company
• Communicating effectively through telephone, email, and webchat
• Handling a mixture of administrative tasks and telephony, including managing 25-30 phone calls per day

Qualifications, Training & Experience

• Excellent listening skills with the ability to tailor approaches to individual customers
• Proficient in Windows-based PC packages, with the ability to multitask
• Outstanding communication skills, both verbal and written
• Resilient, able to maintain perspective and composure under pressure
• Professional demeanor when dealing with emotional or anxious customers
• Adaptability to work effectively in a changing environment
• Strong time management skills, with the ability to work quickly and accurately
• Initiative to make decisions within established protocols with minimal supervision
• Problem-solving skills with a positive, "can-do" attitude
• Ability to work under pressure in multi-task situations in both office and home environments

If you’re ready to make a difference and grow, we invite you to apply for the Customer Service Advisor role.