Customer Service Agent

Customer Service Agent

Location: Remote (UK residents only)

Start Date:  Monday 9th June 2025

Working Hours: Monday - Friday 09:00 - 17:30

Salary: up to £25,000 DOE plus 25 days holiday and a fantastic range of benefits

The Role:

As a Customer Service Agent, you will engage with customers over the telephone, addressing their questions, resolving any complaints and providing essential support to them.

Duties:

• Handling inbound queries relating to a wide range of topics
• Updating customer information, processing account changes
• Investigating and responding to internal and external requests accurately and efficiently.
• Planning and prioritising allocated workloads in alignment with agreed service standards.
• Ensuring strict adherence to processes, policy and regulation.
• Identifying opportunities for process improvements and efficiencies.

Essential criteria:

• Previous experience gained within a telephony-based role is essential (experience within the financial services/mortgage industry).
• Experience of working in a target driven customer focussed environment.
• Effective communication skills - both verbally and in writing.
• Empathy and the ability to support vulnerable customers.
• Proficient in Microsoft Office applications and the ability to navigate confidently and quickly around multiple systems, whilst speaking to customers over the telephone.
• The ability to support and embrace change whilst adopting a positive attitude.
• Attention to detail and accuracy.

We are looking for candidates that can start remotely Monday June 9th 2025. To ensure you gain the most from our training, we ask that you avoid taking annual leave during the first 7 weeks.

Please note, all offers of employment for this role are subject to a series of background checks, including criminal (DBS), credit and right to work checks. 

To take advantage of “digital Right to work” checks you must hold a valid passport, alternatively you must be prepared to come into Maidenhead to show ID 

As this is a remote position, you should ensure you have a suitable working environment at home, the company will provide a working from home kit including laptop/headset etc. You just need a decent internet speed.

In return you will receive :

• Fully remote position – no commuting to the office!
• Company bonus scheme
• Starting Annual leave of 25 Days, increasing over service, with the option to buy/sell days
• Competitive pension scheme
• Private medical insurance – (salary sacrifice scheme)
• Life Assurance from the first day
• Excellent Employee Assistance ProgrammeAnd more!

If this role is suitable for you and you meet the above essential criteria, please click on the apply now button below