Customer Service Change Agent

Job Title: Customer Service Change Agent Location: Manchester Airport Pay Rate: £14.06 per hour Shift Pattern: 4 on, 4 off (3:30 AM - 1:30 PM)

About the RoleWe are looking for enthusiastic and customer-focused Change Agents to support passengers at Manchester Airport as they adapt to new self-check-in and self-bag drop terminals. This role is ideal for individuals who enjoy working in a fast-paced environment, assisting customers, and ensuring smooth airport operations.

Key Responsibilities• Proactively engage with passengers to guide them through the self-check-in and bag drop process. • Provide excellent customer service, answering queries and resolving any issues. • Offer reassurance and clear instructions to ensure a seamless experience for travellers. • Work collaboratively with airport teams to maintain efficient terminal operations. • Identify and report any technical or operational issues with the self-service systems. • Maintain professionalism and composure in a busy airport environment.

About You• Strong communication and interpersonal skills. • Previous experience in customer service, retail, hospitality, or a similar role is preferred. • Ability to work early morning shifts and be on your feet for extended periods. • A proactive and helpful approach to assisting passengers. • Comfortable using technology and explaining processes to customers.

Benefits• Competitive hourly rate of £14.06. • Exciting opportunity to be part of a major operational change at Manchester Airport. • 4 on, 4 off shift pattern for a good work-life balance. • Work in a dynamic and customer-facing environment.

If you’re passionate about delivering excellent customer service and enjoy working in a busy, team-focused setting, we’d love to hear from you!