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Customer Service Executive

CBC Resourcing Solutions
Posted a day ago, valid for 15 days
Location

Manchester, Greater Manchester M17 1DJ, England

Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • The position is for a Customer Service Associate in Manchester, offering a salary of up to £30,000 plus bonuses and benefits.
  • The company is a vehicle finance specialist seeking to enhance their customer service team due to growth.
  • Candidates should have strong communication skills, a solutions-oriented mindset, and a commitment to integrity and customer care.
  • Responsibilities include managing customer accounts, addressing queries, and ensuring compliance with FCA regulations.
  • This role requires previous experience in customer service, although the specific number of years is not mentioned.

Customer Service Associate

Manchester

To £30,000 plus bonus and benefits

Our client is a vehicle finance specialist providing first class customer service. Due to growth they are looking to recruit an Customer Service Associate.

The successful Customer Service Associate will be a representative of an FCA-regulated firm, you will play a critical role in delivering exceptional customer service, managing collections, and ensuring regulatory compliance throughout the life cycle of the customer journey. The ideal candidate will possess strong communication skills, a solutions-oriented mindset, and a commitment to upholding the highest standards of integrity and customer care.

You will;

  • Serve as the first point of contact for customers, addressing queries and providing accurate information about motor finance products and services.
  • Handle customer account management, including updates, payments, and resolving disputes in a timely and professional manner.
  • Ensure that all customer interactions are conducted in line with FCA Treating Customers Fairly (TCF) principles and in line with Consumer Duty requirements.
  • Collaborate with internal departments to resolve customer issues effectively and efficiently.

This is an exciting opportunity to join a dynamic business during an exciting period of growth.

In the first instance please send your CV in confidence

Apply now in a few quick clicks

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.