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Exciting Opportunity as a Customer Service Navigator! �??? Join our client, a dynamic organisation, as a Customer Service Navigator in Ashton-under-Lyne! This temporary position offers an hourly rate of £14.15 and will start on 25th January 2025, ending on 31st March 2025.�? Conveniently located just a 5-minute walk from Ashton-under-Lyne train station and a 10-minute walk from Ashton-under-Lyne tram station, our client's office is easily accessible.?? As a Customer Service Navigator, you will provide invaluable advice, information, and support to residents. Your primary focus will be maximising income, reducing outgoings, and connecting residents with various services to enhance their long-term financial resilience.?? Respond to customer enquiries, assisting with applications for discretionary funds, grants, and a range of services such as council tax, housing benefit, and council tax support.?? Assess and process applications for discretionary funds, including schemes like Tameside Resettlement Scheme and Household Support Fund.?? Collaborate with a friendly and supportive Customer Services Team to ensure excellent service delivery.? To thrive in this role, you should possess:?? Previous experience dealing with complex enquiries in a customer service environment on various channels.?? A positive and responsive attitude towards customer inquiries, following agreed procedures.?? Proficiency in using IT applications, especially spreadsheets, with excellent keyboard and IT skills.?? The ability to converse comfortably with service users/customers, providing advice in accurate spoken English.�? At our client's organisation, we are committed to Equal Opportunities and foster an inclusive working environment.?? To be eligible for this role, a Basic DBS check is required.?? Are you ready to make a real difference in our community? Join our client's team as a Customer Service Navigator and help residents thrive! Apply today! ??????Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
