Customer Support Adviser

The Portfolio Group

Posted 11 hours ago, valid for 17 days

Manchester, Greater Manchester M17 1DJ, England

Full Time

Health Insurance

Retirement Plan

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Sonic Summary

A global software business in Manchester is seeking a Customer Support Adviser to provide top-tier service to clients, requiring office presence five days a week.
Candidates must have customer service experience and excellent communication skills to handle clients with varying technical abilities.
The role involves supporting Customer Care Specialists by managing client queries on Salesforce and contributing to the company's Super Service strategy.
The position offers a salary of £48,325 and requires at least one year of relevant experience.
Benefits include a profit share scheme, 25 holidays plus bank holidays, and opportunities for career progression after 12 months.

A fast paced, global software business leaders are looking for a talented Customer Support Adviser in Manchester - office based 5 days a week

About the Role

In a fast paced, global business, provide a best-in-class service to new and existing client. Support the Customer Care Specialists by investigating and accurately recording client queries and requests for support on Salesforce. Contribute to the business's Super Service strategy whilst exceeding individual KPIs.

Skills and Experience

Customer service experience is essential
Must have excellent listening skills and be able to communicate with clients and users of varying technical ability
The ability to work in a fast-paced environment

Benefits

Profit Share Scheme.
25 Holidays + Bank Holidays.
Day off on your Birthday.
Christmas Bonus after 3 years.
Social Events Throughout Year.
Contributory Pension Scheme.
Private Health Insurance after 5 years.
Cycle to work scheme.
Season Ticket Loan Scheme.
Bright exchange discounts.
Bakers Breakfast every Monday.
Free Fruit every Wednesday.

After 12 months (with additional coaching) opportunity for progression to Customer Care Specialist!

Great opportunity for someone looking to excel in their career!

48325MSR

INDMANJ

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