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Customer Support Officer

Reed
Posted 11 hours ago, valid for 24 days
Location

Manchester, Greater Manchester M17 1DJ, England

Salary

£20,000 - £24,000 per annum

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Contract type

Part Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • Transport for Greater Manchester is seeking a Customer Support Officer for a full-time, temporary position until March 31, 2025.
  • The role involves working a rota system between 7am and 8pm on weekdays and 8am to 8pm on weekends.
  • Candidates should have at least one year of experience in customer service and possess excellent communication skills.
  • The position offers a salary of £24,000 per year, with responsibilities including handling inbound calls and managing customer queries.
  • The successful applicant will work both independently and as part of a team, contributing to daily KPIs and participating in ongoing training.
Customer Support Officer
  • Organisation: Transport for Greater Manchester
  • Job Type: Full-time, Temporary
  • Hours: Rota system between 7am and 8pm Monday to Friday. 8am to 8pm at weekends
  • Contract: Initially until 31st March 2025

Join the dynamic Customer Contact Centre team at Transport for Greater Manchester as a Customer Support Officer. This role is perfect for individuals who enjoy variety in their workday and excel in providing outstanding customer service. As the first point of contact for in-bound calls, you will handle a wide range of queries and requests, ensuring customer satisfaction and maintaining our high service standards.

Day-to-day of the role:
  • Serve as the first point of contact for customers and stakeholders, addressing queries and requests via telephone.
  • Issue travel passes and make Local Link journey reservations.
  • Handle Contactless Payments enquiries and provide journey planning advice.
  • Utilise multiple systems simultaneously to manage customer interactions efficiently.
  • Work collaboratively within a team environment as well as independently.
  • Meet daily KPIs and contribute to the team’s success.
  • Participate in ongoing training to continually develop skills and knowledge.
Required Skills & Qualifications:
  • Excellent written and verbal communication skills.
  • Ability to multitask and navigate through several different systems.
  • Strong team player with the capability to work effectively on your own.
  • Passionate about achieving targets and delivering high-quality customer service.
  • Flexibility to work on a shift basis, including unsociable hours.

To apply to this role, please submit your CV below and a consultant will be in touch to discuss the next steps.

Apply now in a few quick clicks

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.