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Customer Service Specialist
Futures is excited to be working with a leading global consumer goods company, committed to creating exceptional products! As they continue to grow and evolve, they are looking for a dynamic, customer-focused professional to join our team as a Customer Service Specialist.
In this role you will
- Act as the primary point of contact for consumer inquiries, complaints, and feedback via phone, email, and social media channels.
- Develop and maintain strong relationships with consumers, ensuring their needs and concerns are understood and addressed.
- Maintain up-to-date knowledge of company products, promotions, and policies to provide accurate information.
- Identify recurring issues or trends and work with the team to implement improvements.
What they are looking for:
- Strong communication skills (written and verbal) with a passion for helping consumers.
- Problem-solving and conflict resolution skills, with the ability to remain calm under pressure.
- Proficiency in customer service software and MS Office Suite; knowledge of CRM tools is a plus.
- Ability to work effectively both independently and as part of a team.
What's in it for you?
- Great Salary + Package
- 25 days holiday + bank holidays.
- Hybrid working - 3 days per week in office
- Extras + wider benefits
... And more!
Apply for further information on this exciting opportunity!
