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Dutch Speaking Inbound Customer Service Advisor - Remote

MTrec Recruitment
Posted 7 days ago, valid for 17 days
Location

Manchester, Greater Manchester M17 1DJ, England

Salary

£20,000 - £24,000 per annum

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Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • The position is for a Dutch Speaking Customer Service Advisor at MTrec, offering a salary of £22,000 per year.
  • Candidates must have a background in customer service and be fluent in both Dutch and English.
  • The role is home-based, working Monday to Friday with no weekend shifts, and includes world-class training and development opportunities.
  • You will be responsible for handling inbound calls and emails, providing quality advice, and resolving customer queries.
  • The company promotes a supportive team culture and is open to applicants regardless of their location.

Rewards and Benefits on offer:

  • November Starts available
  • Working for a blue-chip company with a great team-based culture.
  • The role is only working Monday to Friday- no weekends!
  • Home based position from day one!
  • World class training and development opportunities

The Company you will be working for:

MTrec is proudly representing our truly unique and special customer service client in their search to appoint a Dutch Speaking Customer Service Advisor as soon as possible. You will be working from home, with a superb support infrastructure to ensure you provide your customers with the best experience possible.

You will be joining a company who has an excellent employee culture and levels of support, training, and motivation from a great team of managers. The company is extremely team focused, which translates to their blue-chip customer base and the service they receive.

We would highly recommend this role and the company to anyone with a customer service background. The role is starting asap, with full training and support provided. Please ensure you have suitable lap-top or PC equipment at home, all other systems and log in details will be provided by the company. We are open to applicants to do not live local to the company site.

The Role you will be doing:

  • Handle inbound calls from consumers and distributors
  • Address customer enquiries via telephone and email in Dutch and English
  • Providing quality advice and information to consumers and distributors.
  • Resolve queries and keep customers updated on the status of their enquiries.
  • Process inbound calls accurately and efficiently.
  • Make effective use of down time, by assisting colleagues with other tasks.
  • Set an example to the team with a positive and professional attitude, always delivering the highest level of customer service.
  • Fulfil any other ad-hoc duties.
  • Working Monday - Friday either 8am - 4pm

About you:

  • Fluent in Dutch and English
  • You must have a customer service background
  • You will be able to provide a courteous and a professional service to ensure the customer is completely satisfied.
  • You will be a great team player and you will be motivated by helping solve customers’ problems.

Apply now in a few quick clicks

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.