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Job Title: Temporary Facilities Helpdesk Advisor
Location: Manchester, M3
Hourly Rate: 12.24 per hour
Hours: Monday to Friday, 8am - 5pm (with work from home on Fridays)
Start date: End of November
Are you an organised and customer-focused individual looking for an exciting opportunity in a fast-paced environment? We are seeking a Facilities Management Helpdesk Advisor (Administrator) to join our Facilities Management team.
It'd be amazing if you have previous experience of working on an FM Helpdesk in a busy environment because this is what you'll be doing:
Key Responsibilities:
* Manage multiple inboxes and respond promptly to customer enquiries via email and phone
* Handle a high volume of emails and calls, ensuring adherence to client Service Level Agreements (SLAs).
* Support both reactive works and pre-planned maintenance tasks.
* Prioritise and manage tasks efficiently to ensure smooth operations.
* Collaborate with other team members and departments to resolve customer queries effectively.
* Maintain accurate records and logs of communications and job status updates.
Key Skills & Experience:
* Exceptional organisational abilities, capable of multitasking effectively in a dynamic setting.
* Outstanding customer service skills, maintaining a professional and approachable demeanour.
* Valuable experience in both reactive tasks and pre-planned maintenance.
* Competent at working independently with efficiency, while also excelling as a collaborative team member.
* Proficient in MS Office and various office management systems.
Sucessful candidates must be:
* Results orientated
* IT literate
* Confident on the phone
* Great time managment skills and ability to priotritise tasks
* Friendly and professional demeanor
Perks once permanent:
* Competitive salary
* Great benefits - medical, wellness, etc.
* Training and development projects to help assist you in your career.
This is an ongoing temporary position offering the chance to work in a dynamic and challenging role. If you're proactive, reliable, and ready to make an impact, we want to hear from you!
Please apply ASAP if interested and I will be in touch with the next steps!
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age
