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Job Title: Hebrew Speaking Customer Service AdvisorLanguage Requirement: HebrewSalary: 拢30,026.88Contract Type: PermanentLocation: Manchester, Hybrid role - 1 day per week in the office
Available Shifts:
路 Monday to Thursday 6am to 2pm & Sunday 6am to 2pm (36 hours per week)
路 Monday to Thursday 11am to 7pm & Sunday 10am to 6pm (36 hours per week)
Training: Monday 24th February 2025 to Friday 7th March 2025, Monday to Friday 8am to 4pm, Onsite training is mandatory.
Company
A leading British retail brand, known for its stylish and high-quality fashion, homeware, and accessories. With a reputation for innovation and excellence, it has been a trusted name in the industry for decades. The company operates a dynamic multi-channel business model, combining an extensive network of stores with a highly successful online presence.
The role
A fantastic opportunity for a Hebrew-speaking Customer Service Advisor to join a dynamic team. The role involves assisting customers with inquiries, providing excellent service, and resolving issues efficiently. You must be fluent in Hebrew and English, have strong communication skills, and have a passion for delivering a first-class customer experience. This position is ideal for someone who thrives in a fast-paced environment and is dedicated to ensuring customer satisfaction.
Responsibilities:
路 Provide outstanding customer service through inbound and outbound calls, emails, and chats.
路 Handle a variety of customer concerns, including account issues and tracking missing parcels, prioritizing customer satisfaction.
路 Build trust and establish a strong rapport with customers using exceptional communication skills.
路 Actively listen to customers to understand their needs and recommend appropriate solutions.
路 Demonstrate attention to detail and effective problem-solving to thoroughly resolve each query.
路 Focus exclusively on delivering exceptional service without the pressure of sales targets.
路 Ensure a high level of customer satisfaction in every interaction.
Requirements:
路 Prior experience in customer service, ideally in a contact centre or customer-facing role
路 Fluent in both written and spoken English and Hebrew
路 Team-oriented mindset with a positive attitude
路 Genuine passion for helping others
路 Strong literacy and numeracy skills
路 Ability to thrive in fast-paced environments
Qualifications
路 Prior experience in customer service, ideally in a contact centre or customer-facing role
路 Fluent in both written and spoken English and Hebrew
路 Team-oriented mindset with a positive attitude
路 Genuine passion for helping others
路 Strong literacy and numeracy skills
路 Ability to thrive in fast-paced environments
Why is this a great opportunity?
This Hebrew-Speaking Customer Service Advisor role offers an excellent opportunity for candidates looking to grow their career in a multinational company while utilizing their language skills in a professional setting.
- Competitive Salary & Permanent Role - Stability and long-term career prospects- Hybrid Work Model - Great work-life balance (4 days from home, 1 day in the office)- Training & Development - Fully structured onsite training to set you up for success- Diverse & Inclusive Environment - Work in a supportive and multicultural team- Real Career Growth - Progression opportunities within a thriving company
