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As an experienced Subscription / Planning professional, you will lead Field Service Operations within a fast-paced customer focused environment in quoting, expediting and driving greater efficiency and execution to our global customer base within Subscription management covering a varied product platform / service offering portfolio utilising Sales Force and Oracle Cloud.
Key responsibilities:
To track customer subscriptions due for renewal and proactively issue new quotations within agreed KPIs and Service Level Agreements (in alignment to our Annual Operation Plan) thus maintaining and building growth within our business relationship *65% of our AOP / revenue is Subscription driven.
To lead and execute (external and internal) follow up, providing customer feedback and / or any revision(s) within agreed KPIs and Service Level Agreements.
Ensure all customer Purchase Orders are expedited and transacted (within forecasted fiscal month) and in compliance to Azenta Legal and Clean Order Book principles, ensuring all agreed effectives are present and correct in Oracle Cloud / Sales Force.
To financially plan all Preventative Maintenance obligations and ensuring alignment to customer and Azenta Field Service Engineer availability.
To lead weekly status reviews and present any risks and opportunities to the business.
To update / maintain customer specific Asset details using Sales Force to guarantee customer install base accuracy.
Ensure Planning and Subscription reporting is kept updated to support any adhoc analytical presentations using Oracle, Teams, Excel.
Required skills
- Proven background relevant Subscription / Planning experience
- Proficient in Excel
- Service orchestrated background or hold awareness
- High level of financial forecasting.
- ERP experience in either / or Oracle / SAP and Sales Force.
- Excellent verbal and written communication skills.
- Execute Sense of Urgency, represent the voice of the customer.
- High organisational skills and ability to multitask.
- Must be flexible, fast thinking, conscientious, acceptance of change management.
- Be self driven and a team player.
- The successful candidate will conduct themselves in a professional manner and will represent Azenta Life Sciences in the best possible way during customer contacts.
