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Purpose of the Role
To work across the Service Partner+ team, leading and delivering professional and consistent contract life cycle management. The role implements our contract life cycle management strategy and drives year on year improvements in the way we manage contract with service partern and process improvements in agreed areas.
The Contract Lifecycle Manager plays a crucial role in overseeing and managing contracts throughout their entire lifecycle, acting as a catalyst for new initiatives; implement and improve contract management strategy; applying a standardised approach adopted with the business in alignment with the Service Partner+ team strategies.
To develop and implement group-wide policies, processes and procedures for strategic and operational service line management; maintaining, utilising and developing the Service Partner+ systems and eProcurement tools (including wider Savills systems and tools, where relevant).
Specifically:
- Operational alignment with the sourcing/category managers, the service partner performance performance management team, our sites and business functions needs with the Service Partner+ adopted ways of working
- Contract Management issues and query resolution
- Operational performance improvement to drive performance effectiveness across contract management
- Collaboration with cross functional teams, maintaining strong relationships with both internal and external stakeholders. This is a key management role requiring a forward thinking individual, with problem solving skills and strong team lead, management and collaboration skills.
Key Responsibilities
Contract life cycle management strategies: define and align contracts with business needs and feed into the appropriate category sourcing strategies to optimise value through key trend analysis, client portfolios, continuous service improvement plans, and identification of performance improvement opportunities. Ensure contract templates are adequately specified to facilitate consistent service delivery and performance levels across all service lines including relevant statutory requirements, legislation, SLAs and KPIs.
Demand management: support the development and execution of demand management driving sourcing events and volume consolidation based on contractual information.
Contract templates: responsible for drafting, and finalising contract templates with various stakeholders. Monitor adherence to the use of standard contract templates. Demonstrate commercial and adhere to Savills Property Management Service Partner+ policies.
Market research: conduct market research and analysis to stay abreast of new contract management trends, approaches and services, industry dynamics and the provider landscape, emerging technologies and best practices in contract management, incorporating relevant advancements into Savills Property Management’s contract management strategies.
Process Improvement: continuously assess and optimise contract management processes; development of contract management procedures; ensuring efficiency, compliance, and transparency. Implement contract management best practices and leverage digital tools and technologies for process automation.
Risk Management and Compliance: Ensuring that all contracts comply with relevant laws and regulations, and managing risks associated with contractual agreements.
Cross-functional collaboration: collaborate closely with internal stakeholders, including Service Partner + colleagues, finance, operations, site teams, legal, and sustainability teams, to align contact management strategies with overall business objectives and needs; and foster effective communication and collaboration. Provide support to in-house and consultancy service offerings where required.
Leadership: provide leadership, performance management, support and guidance to all direct reports and promote development across the Service Partner+ team of good networks and relationships across Savills, the wider functions and the immediate team. Provides cover and direction to other category management teams (where appropriate).
Systems and data integrity: support the maintenance and integrity of related technology systems and data, including reporting, contract build, contract agreements and monitoring of Service Partners and contract usage including contract review, system entry, budget review, renewal notifications and liaison with legal where required.
The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation.
Skills, Knowledge and Experience
Essential
- Experience: 3-5 years of experience in procurement, strategic sourcing, or supply chain management, with demonstrated progression in roles of increasing responsibility. Proven ability to work across multiple categories.
- Project Management: Well-organised with a proven ability to manage multiple projects simultaneously, set priorities, and meet deadlines.
- Contract Management Skills: Excellent contract management skills, with a track record of successfully designing contracts and implementing contract management processes.
- Analytical Skills: Strong analytical and problem-solving abilities, with the capability to analyse data, identify trends, and make data-driven decisions.
- Communication Skills: Exceptional verbal and written communication skills, including the ability to effectively communicate complex procurement concepts to internal and external stakeholders at all levels.
- Relationship Building: Excellent interpersonal skills with the ability to build and maintain strong relationships with internal and external stakeholders, including Service Partners and cross-functional teams.
- Continuous Improvement: Demonstrated commitment to driving continuous improvement, innovation, and operational excellence within the procurement function. Innovative mindset, bringing new ideas and creative approaches.
- Strategic Thinking: Strong strategic mindset with the ability to develop and execute contract management strategies aligned with Savill's corporate objectives.
- Technology Proficiency: Proficient in procurement software and tools, as well as Microsoft Office Suite (Excel, PowerPoint, Word) and data analysis techniques.
Desirable
- Qualifications: Recognised qualification in a relevant field, such as procurement / supply chain management, or business administration.
- Knowledge of property sector
Working Hours - 09.00 - 17.30
Please see our Benefits Booklet for more information.
