Optical Assistant

Job Title: Optical AssistantLocation: Manchester (Field-Based)Salary: £25,000 per annumIndustry: OpticalFull UK Driving Licence Required

About the Role:

We are recruiting on behalf of a well-established optical company in Manchester who are looking to add an Optical Assistant to their field-based team. This is an exciting opportunity for someone with a passion for optical care and customer service. The successful candidate will play a key role in providing support to customers, assisting with eye care solutions, and ensuring a smooth experience with the company’s products and services.

Key Responsibilities:

• Deliver high-quality optical assistance in the field, visiting clients in their homes or workplaces.
• Assist customers with product inquiries, troubleshooting, and concerns regarding their eyewear, lenses, or prescriptions.
• Provide hands-on support with fitting and adjusting spectacles, contact lenses, and other optical products.
• Maintain accurate records of customer interactions and follow up where necessary to ensure satisfaction.
• Collaborate with the internal team to ensure customer issues are resolved in a timely and professional manner.
• Represent the company’s values, offering knowledgeable, friendly, and reliable support at all times.

The Ideal Candidate:

• Previous experience is essential and a minimum of 1 year in Practice
• Strong communication skills and the ability to explain optical products and solutions clearly and effectively.
• A full UK driving licence is essential, as this role involves traveling to customer sites.
• Excellent interpersonal skills, with a friendly, empathetic, and professional approach.
• Self-motivated, organized, and able to manage your own schedule and workload efficiently.
• A passion for helping customers with their optical needs and providing exceptional service.

What’s on Offer:

• Salary £25,000 per annum, depending on experience.
• A field-based role offering variety and the opportunity to work independently.
• The chance to be part of a supportive, customer-focused team where your contributions really make a difference.
• Full training and ongoing development to support your growth within the role.
• A company vehicle fully expensed for business and personal use.
• Flexible working with the ability to manage your own schedule.
• Potential for career progression within a growing optical company.