National Head of Pensions Admin Operations

National Head of Pensions Admin Operations

We’re growing and want you to be a part of our journey.

Isio is a leading UK-based pension management company dedicated to providing a comprehensive range of pensions advisory and investment services. We have a new and exciting opportunity for a highly skilled professional to lead our Administration operations in pension services as the Head of Pensions Admin Operations.

Reporting directly to the COO, this brand-new role as Head of Pensions Admin Operations will have the critical responsibility for providing leadership in the delivery of high-performing pension administration services along with maintaining the highest standards of customer service, compliance, accuracy, and quality for all our clients.

This is a rewarding opportunity to be part of Isio's drive to define measured and clear futures for our clients' pension schemes and to make a tangible difference to our business delivery.

The ideal candidate will be based in our Birmingham, Manchester, Edinburgh or Reading office on a hybrid basis with regular travel around our main pensions admin offices expected.

Role and Responsibilities

• Oversee and manage daily pension administration operations.
• Identify and drive consistent best-practice across the organisation.
• Ensure the delivery of high-quality client services, focusing on efficiency and effectiveness.
• Drive compliance with all relevant legal and regulatory requirements relating to pensions administration.
• Lead, motivate and develop the pensions administration team, promoting a culture of customer care and continuous improvement.
• Develop and maintain strong, trusted relationship with colleagues and clients, providing regular updates on pension administration matters.
• Contribute to business development activities and strategic projects.

Key Skills & Experience

• Proven experience in managing DB and DC pension administration within a TPA or Consulting or in-house environment.
• Solid understanding of current pensions legislation and regulations within the UK.
• Excellent leadership and management skills with the ability to motivate, guide, and develop a team.
• Exceptional communication skills both verbally and written, with the ability to convey complex information in an accessible manner.
• Strong customer focus and a proactive approach to problem-solving.
• Relevant professional qualification would be desirable.

Demonstrated Commitment to our Core Purpose

• Power in Partnership: We work in partnership with our clients & each other - building open and trusted relationships. Working together allows us to deliver the best for our clients.
• Future Focus: We want to push our industry forward by solving problems in better ways that benefit both our clients & society.
• Strength in Difference: We work with diverse perspectives to find better solutions. Working with differences makes us stronger.
• People First: We recognise that pensions is a people business. People are the source of Isio’s expertise and it is people’s lives that we affect through our advice.

What we offer you

Isio is a people business, and we’re committed to helping our great colleagues gain a wide variety of experience, significant development opportunities and progression through the business. The variety of work that’ll be available to you will enable you to do this.

On top, we also offer:

• A competitive remuneration package, including a bonus scheme.
• A defined contribution pension scheme.
• Life insurance.
• Healthcare benefits.
• Income protection benefits.
• 25 days annual leave (plus bank holidays) as standard with the option to purchase additional days of holiday. As well as two additional 'Company’ days - a celebration day for your birthday and an extra day over Christmas.
• Corporate Social Responsibility (CSR) allowance
• Flexible working opportunities.
• A flexible benefits package.
• Internal development programmes including (technical and non-technical) training support and mentor programmes.
• Where required study support including study days, materials and exam entry support.

Isio Group is an equal opportunities employer and we welcome applications from all suitably qualified candidates.