Back to searchCustomer Retentions specialist
SYMMETRY RECRUITMENT LTD
Posted 17 hours ago, valid for 13 days
Manchester, Greater Manchester M24WU, England
£26,000 per annum
Full Time
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Sonic Summary
- The job requires a driven individual with proven experience in customer service, particularly in roles that meet KPIs, and a passion for social impact.
- Candidates should have excellent communication skills and the ability to solve problems effectively, ideally with knowledge of the education or social care sectors.
- Key responsibilities include maintaining customer communication, resolving issues, collaborating across departments, and implementing retention strategies.
- The position offers a supportive, purpose-driven work environment with flexibility for remote working.
- The salary for this role is competitive, and candidates should have at least two years of relevant experience.
? Customer Communication: Develop and implement a regular calling schedule with all existing clients, maintaining strong levels of communication.
? Problem Resolution: Escalate or investigate customer complaints, issues, or concerns and find timely solutions to maintain satisfaction.
? Cross-Functional Collaboration: Work with other departments to ensure customer needs are met and feedback is effectively incorporated.
? Upselling/Cross-Selling: Identify opportunities to introduce products, services, or promotions that may align with customer needs to support growth while maintaining satisfaction.
? Building and Maintaining Relationships: Foster long-term, positive relationships with customers by providing personalised support and demonstrating value.
? Retention Strategy Implementation: Work with various teams to execute retention strategies and offer solutions to retain customers.
We are looking for a driven, compassionate and motivated individual who is looking to make a difference in the lives of people. You are not just great at building and maintaining relationships but also passionate about empowering others.
Qualifications and Qualities Needed:
? Experience: Proven experience in a customer service position with evidence of working to and consistently hitting KPIs.
? Awareness, understanding or experience of the education or social care sectors is a plus.
? Communication Skills: Excellent interpersonal skills, able to communicate with compassion and clarity to a range of clients and team members.
? Problem-Solving: Analytical and solution-focused, with the ability to navigate complex challenges and make sound decisions under pressure.
? Values-Driven: Passion for social impact and a commitment to enhancing care standards through education and upskilling. You are driven by the purpose behind our work and motivated by making a difference.
What We Offer:
? Purpose driven work
? Supportive Environment: A collaborative, mission-oriented team that values compassion, respect, and excellence in all we do.
? Flexibility: Remote working to support work-life balance.
