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Role: D365 Functional Consultant
Location: Manchester
Style: Hybrid – 2 days onsite
Rate: Inside IR35
Duration: 6 months (initially – view to extend)
About the Role:
We are seeking an experienced D365 CRM Functional Consultant to join our team in Manchester. This role is ideal for professionals with a strong background in Dynamics 365 Sales, Customer Service, and Field Service, who can translate business needs into effective CRM solutions.
Key Responsibilities
- Conduct fit/gap analysis and prepare functional design documents for CRM modules (Sales, Customer Service, Marketing).
- Design CRM solutions and data models, providing input for data migration and integration.
- Support functional and user acceptance testing (UAT), ensuring high-quality solutions.
- Work collaboratively with offshore teams, stakeholders, and vendors as part of an implementation program.
- Assist testing and training teams by providing guidance on functionality.
Required Skills & Experience
- Strong product knowledge of Dynamics 365 CE (Sales, Customer Service, Field Service) and Power Platform.
- Experience in CRM implementations (at least two using Dynamics 365 CE Online).
- Ability to perform product fit/gap analysis and provide solutions leveraging D365 capabilities.
- Basic understanding of DevOps practices and Azure AD/O365/M365 integration.
- Experience working in an onsite-offshore model and within Agile methodologies.
- Excellent communication skills with the ability to manage stakeholders in a client-facing role.
- Microsoft certification is highly desirable.
Esther Urtecho
Senior Delivery Consultant
London | Bristol | Amsterdam
