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Our client was established in 1996 to provide flexible and accessible finance to SMEs across the country. Now, more than 20 years on, they have grown to become one of the UK's largest, independent finance houses. They have continued to deliver leading-edge finance solutions through a unique combination of teamwork and technology.
From this continued success they are now looking to recruit a Operational Support Executive to allow them to continue their exciting growth plans.
Their aim is to take the service they offer to the next level, to push the boundaries of what's available, and to create great customer experiences consistent with their values. Does that sound like something you'd like to be part of?
As an Operational Support Executive, you will play a crucial role in you will manage the incoming Partnership introductions to ensure we deliver excellent customer experience within the SLAs agreed with our partners.
Role responsibilities;
- Manage Introductions from Partnerships and ensure Propel allocation within tight SLAs
- Monitor & analyse Partnership data to drive Propel productivity & conversion
- Administration tasks to ensure adherence to Partnership processes are embedded across the Propel team
- Share accountability for SLA deliverables through robust & timely process management
- Provide performance data as requested from Senior Leadership team
- Develop & manage key stakeholder relationships across the business - IT Support/Partnership Managers/Sales Directors
Key skills required;
- Customer Service experience
- Outlook and Microsoft office experience (particularly Excel at intermediate level able to collate/manipulate and extract data readily)
- Excellent attention to detail and accuracy
- Ability to work on own initiative, setting own priorities and working to deadlines Excellent verbal and written communication skills
- Deliver an Excellent Customer and Colleague Experience
So, why would you want to work here?
They have a great working environment and they are an ambitious business. They achieve so much because of their people. Everyone in the business, no matter their team or role can shape the outcome, share ideas, make suggestions, and have their voice heard. It's a truly collaborative place to work.
They embrace hybrid working and with modern offices in Newport, London and Manchester, plus a field-based sales team, you'll never be too far away from colleagues.
This role is based in Manchester, with 2 days in the office per day/week/month giving you the best of both worlds
Benefits you can expect:
- 25 days annual leave + bank holidays
- Half a day's seasonal shopping holiday
- The day off for your birthday
- 2 additional days holiday after 5 years' service
- Hybrid working options.
- Private Medical Insurance
- Subsidised gym membership
- Pension scheme
- Lots of company events and rewards
Our client is proud to be a member of Stonewall's Diversity Champions programme and are committed to improving workplace inclusion.
The Curve Group is Propel's outsource partner for Recruitment and a "Data Processor". The Curve Group will hold the information you submit but Propel will have access to it. You can find their privacy policy here: (url removed)>
