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BettingJobs is excited to be working with an expanding iGaming company based in Manchester who are seeking an experienced Retention Manager to join their team. The role of the Retention Manager will be to lead the development of innovative retention strategies, ensuring customer loyalty and engagement.
This is a great opportunity for a customer retention expert with experience in online casino and sportsbook and a strong understanding of the UK market.
Responsibilities:
- Develop and implement comprehensive strategies to build a strong retention program that supports brand objectives.
- Create loyalty campaigns to improve customer engagement and retention.
- Optimize the rewards program to enhance customer satisfaction.
- Implement strategies to improve KPIs across key customer segments.
- Deliver clear and impactful campaign results, metrics, and recommendations to internal stakeholders.
- Evaluate business needs, align teams, and introduce scalable, measurable process improvements.
- Design campaigns tailored to the UK market.
- Produce high-quality reports, proposals, and detailed documentation while conducting in-depth audits of technology, content, and processes.
- Identify and propose opportunities to enhance lifecycle campaigns, presenting innovative ideas to senior leadership.
Requirements:
- Proven experience in the iGaming industry, ideally within the UKGC regulated market.
- Experience managing rewards programs or customer loyalty initiatives.
- Strong ability to analyse data, interpret results, and effectively communicate insights to stakeholders in both written and verbal formats.
- Excellent organizational skills with the ability to prioritise and manage multiple projects.
- Ability to develop and maintain strong relationships.
- Experience leading and motivating teams to achieve goals.
