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Red Recruitment is recruiting a Retention Manager in Manchester to join our client, an industry-leading EAP and OH provider and Sunday Times 'Best Places to Work' organisation. The salary for this position is £32,500 - £37,500 per annum.
You will be instrumental in the success of the business KPIs and ensuring the client's expectations are exceeded and business targets are met.
Benefits and Package for a Retention Manager:
- Salary: £32,500 - £37,500 per annum depending on experience + £20K performance related bonus, OTE £52,500 - £57,500
- Hours: Monday - Friday, 9am - 5pm (some flexibility may be required)
- Contract Type: Permanent
- Location: Manchester
- 25 days' holiday, plus bank holidays
- Day off on your birthday
- Cash plan for you (and your children, if any)
- Holidays increase after 2- and 5-years' service
- Contractual sick pay
- Private medical insurance after 5 years' service
- Pension Plan and Life Insurance
- Pension plan contributions increase after 5- and 7-years' service
- Holiday season bonus after 3 years' service
- Profit share scheme
- Season ticket loan scheme
- Cycle to work scheme
- Access to Employee Assistance Programme
- Free breakfast every Monday and social sessions on the last Friday of the month with free food and drink
- Company incentives, access to discount schemes
Key Responsibilities of a Retention Manager:
- Monitoring, mentoring and motivating the team to ensure that they are supported in their role and performing to the best of their ability
- Setting clear performance targets for the individual
- Conducting quality checks and coaching sessions per person to ensure a timely renewal process
- Supporting on request with client and broker meetings to discuss their renewals and upselling opportunities
- Overcoming client retention challenges and problem-solving successfully
Key Skills and Experience of a Retention Manager:
- You should have a proven track record in either a team leader or management role
- Experience of working towards and achieving set targets and KPIs including daily and monthly SLAs
- You should be committed and have the drive to succeed as well as being willing to show flexibility when required
- Excellent communication skills, with a varying communication style depending on the audience
If you are interested in this position and have the relevant skills and experience required, please apply now!
Red Recruitment (Agency)
