Senior Donor Experience Officer

Would you love to be part of a reimagined donor experience and stewardship team, breaking boundaries and trying new things to ensure every single supporter feels valued and inspired?

Charity People are partnering with a university whose approach to donor engagement is changing. As Senior Donor Experience Officer for regular and major gifts, you'll be at the forefront of innovation, transforming the way donors experience and interact with the university.

Salary: £36,024 - £44,263, with progression up the band and potential to appoint across
Contract: 3 year fixed term to 2027 (potential for extension)
Hours: 35 full time, or reduced hours considered
Location: Hybrid, between home and University campus in Manchester (2 days a week)
Benefits: Excellent, including enhanced university pension (approx. 14% employer contribution), 29 days holiday plus extra time off between Christmas and New Year
Culture: High performing, flexible, life and family-friendly

This role would suit a fundraising, communications or donor engagement specialist. You'll work collaboratively with Development colleagues and donors at all giving levels, deepening relationships and paving the way for future support.

About the University
Right now is Manchester's time to shine. The University we are working with is currently in the planning phase of a major fundraising and volunteering campaign, with excitement building as the institution marks its 200th anniversary this year.

The University's people are different. They live and breathe their values of integrity, boldness, ambition and collaboration, sharing a pioneering spirit. You'll join a successful and supportive team with unrivalled learning opportunities, and a real sense of camaraderie and team spirit.

About this opportunity
You'll manage a sector-leading programme of creative and strategic donor experience activity, supporting both acquisition and retention goals.

Managing a small team (currently two Donor Experience Officers), you'll design and deliver multi-channel donor journeys for supporters giving to a variety of university priorities.

Together, you'll deliver a calendar of one-to-many, one-to-some and one-to-one touchpoints - ensuring that donors receive an inspiring experience commensurate to their level of gift.

About you
Because donor experience roles like this one as so special and unique in the North of England, maybe you haven't done this exact same role before. You might have experience of university donor relations, but you might also be a fundraising, philanthropy or individual giving specialist wanting to try something new. All is welcome here, providing you can demonstrate your passion and commitment to stewardship.

To apply, we'd love to see you showcasing capability and confidence in:

• Designing and delivering strategic donor experience activity, including communications, touchpoints, events and experiences.
• Project management: including project plans, mapping and coordinating stakeholders, and monitoring progress against milestones.
• Ability to facilitate and lead meetings, groups and committees.
• Proactivity, using creative thinking to find innovative and fresh solutions, and supporting others to do the same.
• A genuine belief in the world-changing power of higher education.

If you have a fearless personality, boundless optimism and the skills to open the door to new donor experiences, then we'd love you to hear from you.

Please send a copy of your profile or CV to Amelia Lee at Charity People as the first step.

Deadline: 9am on Friday 20th September
Interviews w/c 30th September

Please get in touch asap if you are interested, as we would love to begin conversations with interested candidates early where possible.

Charity People actively promotes equality, diversity, and inclusion. We match charity needs with the skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we know greater diversity will lead to even greater results for the charities we work with.