1st Line IT Support Analyst

Prestigious opportunity for a 1st Line Support Analyst within a growing technology team based in Manchester City Centre/Hybrid. Dedicated to providing exceptional 1st/2nd Line IT service, both remotely and on-site, this is a great time to join our success story!As one of our 1st Line Support Analysts, you will be responsible for:-

• Resolving 1st Line IT support requests
• Answering and logging IT helpdesk calls on our monitoring system
• Ensuring urgent matters are allocated appropriately to support members and calls are prioritised appropriately according to urgency and SLAs
• Adding to/creating an article in the knowledge base for support users or IT Support staff
• Carrying out regular system maintenance and backup checks
• Proactively creating and updating manuals and support desk knowledge base for 1st Line issues
• Escalating calls on grounds of complexity and/or urgency to 2nd line support

If you possess a combination of some of the following skills, then LETS TALK!

• Experience supporting Windows and Microsoft products, remotely, over the phone and face to face.
• Experience working on a Help Desk providing 1st/2nd Line support.
• Desktop Support
• Managing IT hardware including laptops, desktops and mobiles
• Knowledge of network support including switches and telephony
• Familiar with printers and scanners
• Microsoft Office
• Windows OS
• Active Directory

In return, you will be rewarded with ongoing career development and training and the opportunity to work in a hybrid environment.What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

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