- Proven commercial experience working in a similar customer facing IT support function
- Excellent troubleshooting skills, especially with MS Word, Excel and PowerPoint
- Experience with logging and tracking support issues in Service Management Toolsets (preferably ServiceNow)
- You will have experience in providing remote access support, this includes providing support for wireless connectivity, VP, and VDI Services
- Ideally you will have experience in supporting mobile collaboration using Blackberry Work apps
- Experience of having worked in an ITIL v3 or v4 Framework environment – ITIL Certification would be highly valued, as would Microsoft Certifications
Back to search2nd line IT Service Desk Support
Eutopia Solutions ltd
Posted 2 days ago, valid for 15 days
Manchester, Greater Manchester M17 1DJ, England
Full Time
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Sonic Summary
- We are seeking a 2nd line IT Service Desk Support professional for a hybrid role in Manchester, offering a salary of £30,000 per year.
- The position requires proven commercial experience in a customer-facing IT support function, along with solid troubleshooting skills in Windows applications.
- Candidates should have experience with logging support issues in Service Management Toolsets and providing remote access support.
- Exceptional customer care and communication skills are essential, and applicants should ideally have ITIL certification and Microsoft certifications.
- The role involves working hours from 3-11pm, Monday to Friday, with a requirement to be onsite two days a week.
