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3rd Line IT Service Desk Engineer - IT MSP

3rd Line IT Service Desk Engineer - IT MSP

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Posted 8 days ago, valid for 11 days

Manchester, Greater Manchester M17 1DJ, England

£24,000 - £28,800 per annum

Full Time

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Sonic Summary

The position is for a 3rd Line IT Service Desk Engineer or Infrastructure Engineer based in Manchester, offering hybrid working with three days in the office each week.
The role provides a base salary ranging from £45,000 to £55,000, along with excellent benefits including up to 31 days of holiday per year.
Candidates should have prior experience in a busy service desk environment, specifically providing 2nd and 3rd Line IT Support services.
Experience with Azure cloud, Citrix, and Microsoft technologies is preferred, and strong communication skills are essential for client interactions.
While Azure cloud or Microsoft certifications are a plus, they are not mandatory; the focus is on the candidate's skills and ability to manage their workload.

Are you a 2nd or 3rd Line Service Desk Engineer or Infrastructure Engineer looking to take the next step in you career? Are you an IT Wizz across Infrastructure, Cloud and Cyber security who loves to work with a variety of clients on a day-to-day basis providing first class IT Support solutions? If you are looking for a role offering huge variety where no day will ever be the same then please get in touch. You will be joining a close knit, friendly IT Service Desk full of technical knowledge that will allow you to further developer you Microsoft cloud skills.

Role: 3rd Line IT Service Desk Engineer aka Infrastructure Engineer, 3rd Line IT Support Engineer, IT Service Desk Analyst, Cloud Engineer, Azure Engineer, Cloud Infrastructure Engineer

Location: Manchester – Hybrid working with 3 days in the office per week.

Salary: £45k - £55k base salary plus fantastic benefits inc. up to 31 days holiday per annum.

What you will bring to the table and more importantly will learn in your role:

You will bring previous experience working on a busy Service desk providing both 2nd and 3rd Line IT Support services. Experience troubleshooting modern technologies across Azure cloud, Citrix and Microsoft is a strong preference. You must be a great communicator, a determined individual who will go the extra mile to ensure our clients get what they need to operate efficiently. You will have experience in and be able to manage your workload, ensuring that all SLA’s are adhered to. If you bring with you any Azure cloud or Microsoft certifications then GREAT…but these are not essential, it is very much more about you are the skills you can perform. A few little things…if you have worked in an ITIL environment and have worked with ConnectWise ITSM then great.

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