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My client is a global technology leader delivering innovative solutions to a fast-paced industry. Known for fostering a collaborative and inclusive culture, they empower people to thrive and make a difference.
As 3rd Line Support, you’ll optimise service desk operations, manage complex cases, and improve processes to enhance efficiency and customer satisfaction. As a key link between teams, you’ll identify and resolve issues, prioritise tasks, and provide valuable insights to drive product and operational improvements.
Key Responsibilities:- Streamline service desk processes and manage escalated cases.
- Identify and address training needs for service desk teams.
- Collaborate with product teams to resolve defects and enhance functionality.
- Analyse trends to support data-driven improvements.
- Experience in a customer-focused role within service, operations, or product support.
- Knowledge of service desk tools and IT systems.
- Excellent problem-solving, organisational, and communication skills.
- A proactive and solution-oriented mindset with an eye for detail.
- Competitive salary with comprehensive benefits, including:
- Enhanced pension and life assurance.
- 33 days annual leave, with options to purchase more.
- Private medical cover and an Employee Assistance Programme.
- Flexible perks like Cycle2Work, tech schemes, and retail discounts.
