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Business Systems Support Analyst
3 Month Contract
Hybrid - Manchester
Negotiable day rate
In this role you will be responsible for supporting and developing the core business systems such as our HR, Finance, Facilities and Enterprise management tools, ensuring they are designed, updated and managed to deliver value to the organisation. Previous experience with iTrent & Micrsoft Business Central will be beneficial
Business Systems Support Analyst
3 Month Contract
Hybrid - Manchester
Negotiable day rate
In this role you will be responsible for supporting and developing the core business systems such as our HR, Finance, Facilities and Enterprise management tools, ensuring they are designed, updated and managed to deliver value to the organisation. Previous experience with iTrent & Micrsoft Business Central will be beneficial
Experience
- Experience of supporting business critical business systems
- A track record of delivering quantifiable business benefits
- Excellent analytical mindset with the ability to leverage data and metrics to inform decision making and measure the impact of end user initiatives
- Experience of delivering a high quality, responsive, customer focused service
- Managing varied workload with competing timelines for completion
Skills
- Business process analysis and improvement skills.
- Ability to capture and assess user experience and needs across the entire process.Excellent communication skills to collaborate effectively with stakeholders and advocate for the needs of users.
- User-centric design mindset to ensure technology solutions are intuitive, accessible and user friendly.
- Continuous learning mindset to stay updated with emerging technologies and industry best practices in end user computing and digital adoption.
- Exceptional attention to detail and analytical skills
Knowledge
- Knowledge of digital service design including end-user design, interaction design, user experience and business process reengineering.
- ITIL Service Management practices such as incident Management, Service Request Management, Problem Management, Change Management, Knowledge Management.
- Know how to remove complexity from services.
- Demonstrate an in-depth knowledge of risk and issue management methods.
Qualifications:
- Microsoft 365 Certification in areas such as Azure, Power Apps and Microsoft 365, security, compliance, and identity fundamentals.
- ITIL Certification at practitioner level
Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates
