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Customer Support Engineer

Revybe IT Recruitment Ltd
Posted 14 hours ago, valid for 10 days
Location

Manchester, Greater Manchester M17 1DJ, England

Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • The position of Customer Support Engineer is available in Manchester, with a salary of up to £25,000 plus share options.
  • Candidates should have a passion for customer service and a strong interest in software applications.
  • The role involves providing technical support, troubleshooting software issues, and ensuring customer satisfaction.
  • Excellent problem-solving and communication skills are essential, along with the ability to work independently in a fast-paced environment.
  • Experience requirements are not explicitly stated, but a tech-savvy and proactive mindset is highly valued.

Customer Support Engineer

Manchester - commutable from Stockport, Oldham, Bolton, Warrington, Wigan, or Blackburn.

Up to £25,000 + share options

Are you a tech-savvy problem-solver with a passion for customer service? Are you looking to embark on an exciting career journey with a leading Fintech business? Look no further! We have an incredible opportunity for you to join a rapidly growing Manchester based business as a Customer Support Engineer.

Our client is a dynamic and innovative Fintech company, revolutionizing the way financial services are delivered. They have built cutting-edge technology and created a Financial Services application that is used all over the world. This company are looking for a hungry and ambitious person to join the team who has an interest in software applications.

As a Customer Support Engineer, you will play a pivotal role in ensuring customers receive top-notch support and assistance. You will be a friendly face and voice of the company, providing technical guidance and troubleshooting assistance to valued clients. Your expertise and genuine desire to help will be instrumental in resolving any issues they may encounter, ensuring a seamless customer experience.

Key Responsibilities:

- Respond promptly and professionally to customer inquiries via various channels (phone, email, chat) and provide accurate technical support.

- Troubleshoot and resolve software issues, ensuring customer satisfaction.

- Provide clear and concise instructions to customers, assisting them in navigating platforms and services.

- Document customer interactions, troubleshooting steps, and solutions in support systems.

- Continuously improve your knowledge of products and services to better assist customers.

Skills:

- Excellent problem-solving skills.

- Strong communication skills, both written and verbal.

- Ability to work independently and efficiently in a fast-paced environment.

- A proactive and adaptable nature, with the ability to multitask effectively.

- A team player mindset, with a willingness to collaborate and share knowledge.

Customer Support Engineer

Manchester - commutable from Stockport, Oldham, Bolton, Warrington, Wigan, or Blackburn.

Up to £25,000 + share options

If you are ready to take the next step or first step in your career and be part of an exciting journey within a leading technology business, then apply now!

Apply now in a few quick clicks

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.