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IT Support & User Management Specialist

Adria Solutions
Posted 20 days ago, valid for 6 days
Location

Manchester, Greater Manchester M17 1DJ, England

Salary

£24,000 - £28,800 per annum

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Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • Our client is seeking an IT Support & User Management Specialist to manage in-house IT functions and support users daily.
  • The role requires strong IT troubleshooting skills and a proactive, customer-focused approach.
  • Candidates should have proficiency in PC and laptop hardware and software support, with SQL knowledge being highly advantageous for an enhanced salary.
  • The position offers a competitive salary package that is negotiable based on skills and experience, particularly with SQL expertise.
  • Ideal candidates should have relevant experience and a detail-oriented mindset to effectively manage user security and fault management.
IT Support & User Management Specialist

Our client, a forward-thinking organisation, is looking to hire a dedicated IT Support and user Management Specialist to handle essential in-house IT functions, support users, and manage hardware on a day-to-day basis. This could be the perfect opportunity if you are a proactive, customer-focused individual with strong IT troubleshooting skills.

Key Responsibilities:  
  • End User Support: Provide prompt and effective support to end users, resolve technical issues, and ensure minimal disruption to daily operations.
  • PC/Laptop Hardware: Maintain and troubleshoot hardware, ensuring all equipment remains in optimal condition.
  • Fault Management: Identify, document, and resolve IT faults
  • Software Installation & Configuration: Fulfilling software on PCs and laptops, adhering to company standards.
  • PC Patching: Regularly apply patches to keep systems updated and secure.
  • User Security: Manage user security settings, including permissions and password policies, to protect the integrity of our network.
  • PC Administration: Handle PC administration tasks, including updates, configuration, and routine maintenance.
  • Email Setup: Set up and manage user email accounts to facilitate smooth and secure communication across the company.
  • Support Request Logging: Log support requests, including setting up accounts for new users.
  • SQL Skills: SQL knowledge is highly advantageous and would make a candidate eligible for an enhanced salary.
Ideal Candidate Profile:
  • Proficiency in supporting PC and laptop hardware and software
  • Knowledge of SQL databases is a significant advantage
  • Detail-oriented, with a strong understanding of security and fault management
  • Strong communication skills to provide clear, user-friendly support and guidance
  • Ability to work proactively, manage multiple tasks, and troubleshoot independently
Benefits:
  • Competitive salary package, open to negotiation based on skills and experience (especially SQL expertise)
  • Opportunities for career development and professional growth
  • Supportive, user-focused work environment
If you're a skilled IT professional seeking to make a difference in a supportive and dynamic environment, click apply today! IT Support & User Management Specialist

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In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.