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Our client, a forward-thinking organisation, is looking to hire a dedicated IT Support and user Management Specialist to handle essential in-house IT functions, support users, and manage hardware on a day-to-day basis. This could be the perfect opportunity if you are a proactive, customer-focused individual with strong IT troubleshooting skills.
Key Responsibilities:Â Â- End User Support: Provide prompt and effective support to end users, resolve technical issues, and ensure minimal disruption to daily operations.
- PC/Laptop Hardware: Maintain and troubleshoot hardware, ensuring all equipment remains in optimal condition.
- Fault Management: Identify, document, and resolve IT faults
- Software Installation & Configuration: Fulfilling software on PCs and laptops, adhering to company standards.
- PC Patching: Regularly apply patches to keep systems updated and secure.
- User Security: Manage user security settings, including permissions and password policies, to protect the integrity of our network.
- PC Administration: Handle PC administration tasks, including updates, configuration, and routine maintenance.
- Email Setup: Set up and manage user email accounts to facilitate smooth and secure communication across the company.
- Support Request Logging: Log support requests, including setting up accounts for new users.
- SQL Skills: SQL knowledge is highly advantageous and would make a candidate eligible for an enhanced salary.
- Proficiency in supporting PC and laptop hardware and software
- Knowledge of SQL databases is a significant advantage
- Detail-oriented, with a strong understanding of security and fault management
- Strong communication skills to provide clear, user-friendly support and guidance
- Ability to work proactively, manage multiple tasks, and troubleshoot independently
- Competitive salary package, open to negotiation based on skills and experience (especially SQL expertise)
- Opportunities for career development and professional growth
- Supportive, user-focused work environment
