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My client is looking for an IT Support engineerBenefits
Pulled from the full job description
- Company events
- Company pension
- Cycle to work scheme
- Private medical insurance
- Work from home
Full job description
Are you passionate about IT and looking to grow your career in a dynamic, fast-paced environment? Join our team at , a growing Managed Service Provider (MSP) that prides itself on delivering exceptional IT solutions to small and medium-sized businesses.
About the Role:
As a Support Technician, you will be the first point of contact for our clients, providing excellent technical support and ensuring their systems run smoothly. This is a fantastic opportunity to gain hands-on experience in a wide variety of IT environments, with the support of a close-knit team committed to your development.
Key Responsibilities:
- Respond to incoming support requests via phone, email, and ticketing system.
- Troubleshoot and resolve hardware, software, and network issues.
- Escalate more complex problems to as necessary.
- Set up and configure desktops, laptops, and peripherals for new users.
- Maintain accurate documentation of issues and resolutions in the ticketing system.
- Provide exceptional customer service, ensuring clients are kept informed throughout the support process.
What We’re Looking For:
- Technical Skills:
o Basic understanding of Windows operating systems, Microsoft 365, and common hardware.
o Familiarity with basic networking concepts (e.g., IP addressing, Wi-Fi setup).
o At least 1-2 years of previous experience in similar role
- Personal Attributes:
o Strong communication and interpersonal skills.
o Problem-solving mindset with attention to detail.
o Ability to manage time effectively and prioritize tasks under pressure.
o A genuine interest in IT and technology.
What We Offer:
- A supportive and collaborative work environment.
- Opportunities for professional growth and certifications.
- Exposure to a wide range of technologies and industries.
- Hybrid working option
- Social events
Job Type: Full-time
Pay: From £24,505.00 per year
Benefits:
- Company events
- Company pension
- Cycle to work scheme
- Private medical insurance
- Work from home
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Manchester M3 3HF: reliably commute or plan to relocate before starting work (required)
Education:
- GCSE or equivalent (preferred)
Experience:
- Customer service: 1 year (preferred)
- Technical support: 1 year (required)
Work Location: In person
Expected start date: 03/02/2025
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