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Senior Service Desk Engineer

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Posted 13 hours ago, valid for 24 days
Location

Manchester, Greater Manchester M17 1DJ, England

Salary

£24,000 - £28,800 per annum

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Contract type

Full Time

Retirement Plan
Life Insurance

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • The Senior Service Desk Engineer position offers a salary of up to £31,500 depending on experience.
  • The role requires a minimum of several years of experience in service management and leading teams.
  • Candidates should have expertise in a wide product stack including Active Directory, Citrix, and Exchange.
  • This position is based in the Manchester office with on-site requirements and set shift patterns.
  • The company provides a competitive benefits package, including a bonus structure, pension scheme, and development opportunities.

SENIOR SERVICE DESK ENGINEER

  • Salary up to £31,500 (DOE)
  • Competitive benefits package
  • On-site requirement with set shift patterns - Manchester Office
  • As a Senior Service Desk Engineer you will be ensuring that excellent customer service is provided.

About the Client:Founded over 20 years ago, our client is a leading global software solutions provider, employing more than 7,000 people across the world. They invest heavily into employee development, to ensure everyone reaches their full potential to help drive innovation across the brand, as well as offering market leading benefits and investment into employee experience across all departments. They are now looking to expand their team in the Senior capacity, with a Service Desk Engineer who is able to excel and help add to their already successful story.

The Benefits:

  • Excellent company bonus structure based on personal performance.
  • Company pension scheme
  • 25 days holiday + bank holidays + birthday off
  • Life assurance
  • Development and training opportunities for career progression
  • Eye care + free gym membership
  • Company events and lunches

The Senior Service Desk Engineer role:

  • The escalation point for the service desk team.
  • Carrying out open incident management to gain quick resolution on SLA
  • Stepping into a shift lead role in the absence of management
  • Mentoring and coaching the teams

Senior Service Desk Engineer - Essential Skills:

  • Experience in a wide product stack including AD, Citrix, Exchange etc.
  • Demonstrable experience working in service management.
  • Knowledge of ITIL
  • Ability and experience leading teams

To be Considered…Please either apply through this advert or emailing me directly via . For further information please call me: // . By applying for this role, you give express consent for us to process and submit (subject to required skills) your application to our client in conjunction with this vacancy only.

Key Skills:Service Desk, Leadership, Service Management, ITSM, ITIL, Active Directory, Citrix, Exchange, Office

Apply now in a few quick clicks

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.